Data Deletion Instructions

Overview

Coniva.ai respects your privacy and provides you with complete control over your personal data. This document explains how you can request deletion of your data from our platform.

Types of Data We Store

When you use Coniva.ai, we may store:

• Account information (name, email, company details)
• Uploaded documents and training data
• Chat conversation history
• Integration data (WhatsApp, Facebook Messenger connections)
• Usage analytics and logs
• Billing information (securely stored with payment providers)

How to Request Data Deletion

Send an email to privacy@coniva.ai with:

What Happens When You Request Deletion

Immediate Actions (Within 24 hours)

• Your account is deactivated
• All Agents stop responding
• Access to the platform is revoked
• Active integrations are disconnected

Within 30 Days

• Personal information is permanently deleted
• Uploaded documents are removed
• Chat history is purged
• Training data is deleted
• Analytics data is anonymized

Within 90 Days

• All backups containing your data are purged
• Cached data is cleared
• Log entries are anonymized or deleted

Data We May Retain

In certain circumstances, we may need to retain some information:

Legal Requirements

• Transaction records for tax purposes (7 years)
• Data subject to legal holds or investigations
• Information required for compliance with laws

Anonymized Data

• Aggregated analytics that cannot identify you
• Performance metrics without personal identifiers
• Research data that has been fully anonymized

Facebook and WhatsApp Data

For data collected through Facebook or WhatsApp integrations:

Facebook Data Deletion Instructions

In compliance with Facebook's data deletion requirements, users can request deletion of their Facebook-connected data by contacting our support team directly:

How Facebook Data Deletion Works

1. Contact us: Send a deletion request to privacy@coniva.ai with your Facebook information
2. Verification: Our team verifies your identity and Facebook account connection
3. Deletion initiated: We immediately begin deleting all data associated with your Facebook account
4. Confirmation sent: You receive email confirmation when deletion is complete
5. Status updates: We provide progress updates throughout the deletion process

What We Delete

• All conversation history from Facebook Messenger associated with your Facebook account
• WhatsApp chat logs linked to your Facebook account
• User profile information obtained from Facebook platforms
• Facebook integration tokens and credentials
• Any training data derived from Facebook conversations
• Facebook app-scoped user ID and associated metadata

Deletion Timeline for Facebook Data

• Immediate (within 1 hour): Facebook integrations disconnected, active conversations stopped
• Within 24 hours: Conversation history and profile data deleted from primary systems
• Within 30 days: Complete removal from all systems and databases
• Within 90 days: Purged from backups and logs

What Facebook/WhatsApp May Retain

• Messages sent through their platforms may be retained per their policies
• We cannot delete data directly from Facebook or WhatsApp servers
• Consult Facebook and WhatsApp privacy policies for their retention practices
• Facebook may retain some data for legal compliance as outlined in their Data Policy

Verification Process

To protect your privacy, we verify deletion requests:

1. Email verification - We send a confirmation to your registered email
2. Identity verification - We may ask security questions
3. Final confirmation - You must confirm the deletion request

Timeframe for Deletion

Downloading Your Data Before Deletion

Before requesting deletion, you can download your data by contacting our support team:

1. Email privacy@coniva.ai with subject "Data Export Request"
2. Include your account email and specify the data types you want
3. Our team will generate and send you a secure download link
4. Download the ZIP file within 7 days

Export includes:

• Profile information
• Uploaded documents
• Chat conversations
• Configuration settings
• Activity logs

Revoking Deletion Requests

You can cancel a deletion request within 7 days:

1. Click the link in the deletion confirmation email
2. Log in with your credentials
3. Select "Cancel Deletion Request"
4. Your account will be reactivated

Third-Party Services

We will request deletion from our third-party providers:

• OpenAI/Anthropic: Training data and prompts
• Cloud Storage: Uploaded documents
• Analytics Providers: Usage data
• Payment Processors: As permitted by financial regulations

Contact Us

For questions about data deletion or privacy:

Your Rights

Depending on your location, you may have additional rights:

GDPR (European Union)

• Right to erasure ("right to be forgotten")
• Right to data portability
• Right to lodge a complaint with supervisory authority

CCPA (California)

• Right to delete personal information
• Right to know what information we collect
• Right to non-discrimination

Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate.

Frequently Asked Questions